Human Understanding. Human Experiences.

About UserTesting

We’re for seeing scrunched up eyebrows reacting to an overly complicated UI. For watching faces light up when people read strong messaging. For hearing exhales of frustration, head scratches of confusion, and sighs of relief. We’re for capturing the kind of human responses that don’t show up in a spreadsheet.

This is what inspires us, and it’s how we enable companies to connect with their audiences, authentically, through an experience that’s uniquely, and intentionally, human.

Building the engine

UserTesting founders Dave Garr and Darrell Benatar recognized the need for fast human insight back in 1999 when the pair first began working together and needed a more scalable solution to test web experiences. Fast forward, a decade later UserTesting has grown into the world's leading human insight platform. We serve world-class companies of every shape and size on a global scale—all because of Dave and Darrell’s commitment to helping companies experience what their customers experience.